Return Policy

We accept Visa and MasterCard. Payment can only be made using a credit or debit card. Payment is deducted from your account upon order.

You will not be charged an amount in excess of that which was approved at the time of purchase.

We offer a 30-day return policy. You may return a product within 30 days from the date of delivery.

Returned products must be in the same condition in which they were received and should be returned in the original packaging.

If you wish to return one or more purchased items, contact customer service by phone at (401) 681-8647 or email us at support@trylorvelle.com .

We will respond within 24 hours and, where applicable, provide a Return Merchandise Authorization number and a prepaid return shipping label.

Print and affix the supplied label to the outside of the return package and send the product, opened or unopened, to the fulfillment address provided below.

To qualify for a refund, the return must arrive at our facility within thirty days of receiving the product.

In the case of sealed goods that are not suitable for return due to health protection or hygiene reasons, the right to return the product expires once the seal has been broken after delivery.

Once the fulfillment center receives the package and confirms the return, the refund will be processed.

Refunds are credited back to the original bank account or payment method. They may take 3–5 business days to appear on the statement, depending on the bank’s processing time.